Terms & Conditions

The Health & Safety of our customers is our number one priority. The following information details what we do to ensure your sessions are carried out in a safe and hygienic environment.

Practices & Procedures

- All Wee Glo Worms leaders are fully trained to lead our sessions.
- Written risk assessments are carried out and reviewed regularly,
- Visual risk assessments are carried out before every session.
- Any fire alarm must be assumed to be genuine unless informed otherwise.
- Attendees are asked to remove their shoes before entering the session space.
- Attendees are asked to bring as little into the session space as possible.
- Attendees are asked not to come to class if they are unwell with anything contagious.
- A variety of cleaning products are used on all our items, including ingredients which are 99.99% effective against bacteria and viruses, protecting surfaces for up to 28 days.
- Attendees are advised that, whilst we take all measures within our control to safeguard against illness or injury, attendance at our sessions is at the customer’s own risk.

Resources
- All sensory items are thoroughly cleaned between sessions.
- All equipment is checked for cleanliness and safety before each session.
- Participation in sessions is on the understanding that some items used are not toys; some may have batteries and / or smaller parts and ALL items are for supervised sensory exploration only. Unless otherwise stated, items should not be mouthed. Parents / Carers agree to fully supervise and take responsibility for their own child / children at all times.
- All plug-in electrical items are PAT tested as required by regulations and all items are visually inspected before each session.
- As far as possible, electronic equipment is kept away from babies / children. LED lighting is used which has very low heat emissions, making it particularly safe for use around babies / children. However, we kindly ask that parents / carers do not let babies / children touch any lighting or other electrical items.
- The blue light we use in our sessions is NOT UV or strobes.
- Any food / drink provided is bought in and is not guaranteed to be free of allergens.
- We kindly ask that the space is vacated by the end of your session / before the start of the next session. 

General
- Wee Glo Worms holds Public Liability Insurance.
- All locations used to deliver sessions have buildings insurance.
- A First Aid kit is always available for use should parents / carers need to use it.
- All leaders have a current clear PVG check.
- We have a Safeguarding Policy.
- Wee Glo Worms practices anti-discrimination and anti-bullying. No form of discrimination or bullying will be tolerated towards anyone.
- We do our very best to accommodate anyone with any additional need. We will make changes where possible and do all we can to make our sessions accessible to all. 

Older Siblings
Older siblings (of non-participating age) may attend one off sessions if you are struggling for childcare. They must sit sensibly with you; not be left solely responsible for your littlest one at any time; and be careful with all items should they wish to assist you. Unfortunately, due to space and safety, only one sibling may attend.
Siblings of participating age may attend at a discounted rate of 50% - contact us at hello@weegloworms.co.uk for a code.

Multiple Adults
We can accommodate some second adults, subject to space and safety. No additional space will be allocated for any second adult; second adult spaces may be restricted / removed without warning; and we cannot accommodate a second adult and a sibling (with the exclusion of participating siblings booked onto the class).

Refunds
We are unable to offer refunds in the event of you no longer being able to make your booked class/es. This is to ensure we can plan for the block and cover all our overheads (venue, staff, insurance, licenses etc.). Please check the date, time and location of your class/es is suitable before committing to a booking. Class transfers are at the management’s discretion and subject to availability.

Cancellations
If sessions have to be cancelled due to circumstances outside of our control (e.g. weather, Lockdown, isolation, venue closure etc.) we will be unable to offer refunds but will endeavour to offer alternative sessions. This may be in person at a later date or adapted to be online. By committing to book you agree to accept whatever alternative is offered.

Declaration
By continuing with your booking, you acknowledge that you have read and understood the information contained within these Terms & Conditions / Health & Safety Policy, including information about our responsibilities, parent / carer responsibilities, older siblings, second adults and our refunds policy.
You are indicating that you are happy to participate in Wee Glo Worms sessions with your child / children (or a child / children you have parental permission to attend with) and agree to adhere to these Terms & Conditions / Health & Safety Policy.

Please contact us at hello@weegloworms.co.uk if you have any questions about information contained within this Policy.